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Duty / Shift Manager

High End Boutique Resort
Hotel Service ManagerHotel Service Manager
Byron Bay

A high-end boutique resort has a full-time position available. Must be available for both early starts and late shifts (split shifts).

Tasks include:
- Assess staff needs and allocation for reservation, reception, room service and housekeeping activities
- Liaise with manager to coordinate with other business units
- Maintain staff records including rosters and leave records
- Communicate and oversee safety regulations
- Manage the areas under your supervision and be proactive in suggesting improvements to guest experience
- Communicate with staff to help resolve challenges
- Perform front office and hotel reception duties

Applicant requirements:
- At least a Bachelor degree
- At least one year experience in Australia in a top-end boutique resort with impeccable guest service standards that involves direct experience across resort functions including reservations, front-desk, spa and leisure facilities, restaurant staff co-ordination, senior management and security
- An outgoing personality with superb presentation skills
- Live nearby or be able to relocate at short-notice
- Highly-developed software skills
- Written and oral communication skills to a very high standard
- Available for early starts and late finishes including split shifts
- Experience resolving guest service issues and dealing with international guests
- Demonstrated problem-solving skills in a proactive manner
- Hands-on guest management experience with guest-management including security, health and compliance issues.
- Must have spa set up and treatment knowledge
- Be a confident driver to drive high-value cars and have a driving licence with no demerits
- Employment experience training other employees in all hotel functions.
- Ability to work overtime - particularly on scheduled days off
- Demonstrated competence to run a hotel single handedly
- Experience in purchasing and accounting functions to ensure the hotel runs smoothly.

If you meet all of the above requirements, please send your resume with a covering letter addressing each selection criterion as well as your expectations from your employer. Send to contact@raes.com.au by 8 March 2016

Australian Residency Required

Interested applicants should APPLY ONLINE or contact:

Marionne De Candia
Phone: (02) 6685 5366
Email:

Please Quote Reference: ROWBYR01

Date Posted: 17/02/2016

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Job Summary

  • Advertiser: Rae's on Wategos
  • Date Posted: 17/02/2016
  • Location: NSW - North Coast
  • Residency: Required
  • Job Type: Permanent, Full Time
  • Sector: Hospitality & Tourism
  • Ref No.: ROWBYR01

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